Shipping policy

Average Delivery Times

• After you place your order, we require 1–3 business days to process it. Most orders are processed within one business day, but orders placed on Fridays or weekends may take a little longer to process.

• Once your order has been processed, it will be dispatched and should arrive within 8–15 business days. While we work hard to ensure timely delivery, please note that delivery times may vary depending on your location and external factors beyond our control.

• If we are unable to deliver your order within 30 days of purchase, you may contact us to agree a new delivery date or to cancel your order for a full refund.

Ship Your Order

Have you found the perfect look or accessory on our website? We want you to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as we can.

To offer fair prices on our products, we sometimes consolidate packages and ship them together once we reach our minimum shipping quantity. We appreciate your understanding and support in helping us operate sustainably and responsibly.

If you'd like to ensure your order is shipped the same day, please contact us by email at support@harrisonandhayes.com. Our service team will be happy to assist you with the best available option.

Out-of-Stock Items

If an item is out of stock, we will contact you promptly with alternative options — for example, a substitute item or a later shipment. If we do not hear back from you within 14 days, we will refund the value of the unavailable item and ship the remaining items in your order. You may also request a full refund for any out-of-stock item at any point before it is dispatched.

Order Cancellation

Orders are processed and prepared for dispatch quickly, so if you wish to cancel please email us at support@harrisonandhayes.com as soon as possible. If your order has not yet been dispatched, we will cancel it and refund you in full.

If your order has already been dispatched, you retain the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You may cancel at any time up to 14 days after receiving your goods and return them for a full refund. Please see our Return & Refund Policy, which allows returns for up to 30 days from receipt.

Shipping Costs

Shipping is free on all orders, with no minimum purchase required. Where a parcel is returned to us because an incorrect or incomplete address was supplied, or because it was not collected, any cost of re-shipping will be the customer's responsibility.

Origin of Products

Harrison & Hayes works with a trusted network of global suppliers, including partners in China, to bring you quality products at competitive prices. Every product is carefully inspected and tested before shipping, and we only work with manufacturers who meet strict international standards. Our goal is to offer you unique, hard-to-find products at the best price. Your satisfaction and peace of mind are our top priorities.

Customs and Import Charges

Where an order is shipped from outside the United Kingdom, customs duties or import charges may apply depending on your delivery country. Any such charges are the responsibility of the recipient and are not included in the price shown at checkout.

Do you have questions about your order?

Please check our FAQ page first — most questions are answered there. If you still need help, feel free to reach out through our contact page or email support@harrisonandhayes.com. Our customer service team is available 7 days a week and responds within 24 hours.

Responsibility for Collection of Undelivered Parcels

If a delivery attempt is made and no one is available to receive it, the parcel will be held at your local post office or delivery depot for collection. It is the customer's responsibility to collect the parcel within the timeframe specified by the carrier. If the parcel is returned to us because it was not collected, we can re-ship it at the customer's expense, or refund the price of the goods.

If a delivery is disputed, please contact us and we will investigate with the carrier and provide you with the tracking and proof-of-delivery information we hold.

Contact

Harrison & Hayes
Low Ln, Horsforth, Leeds LS18 5NY, United Kingdom
Email: support@harrisonandhayes.com
Web: harrisonandhayes.com