FAQ

Once your order is finalised, you will receive an order confirmation email containing the items you have ordered, your delivery and billing address, and the payment method you have chosen.

Your order will then be dispatched to you and we hope that you are happy with your goods. If not, you can of course also start the returns process.

Yes. If your order has not yet been dispatched, email support@harrisonandhayes.com and we will cancel it and refund you in full.

If your order has already been dispatched, you still have the right to cancel under the Consumer Contracts Regulations 2013. You may cancel at any time up to 14 days after receiving your goods and return them for a refund. Our own returns window is longer: 30 days from receipt.

After your request, you will receive a separate email confirming the status of your cancellation.

We require 1–3 business days to process your order. Most orders are processed within one business day, though orders placed on Fridays or at weekends may take a little longer.

Once dispatched, your order should arrive within 8–15 business days. Delivery times may vary depending on your location and factors outside our control.

You can find the estimated delivery time for your order in your order confirmation email.

To check the delivery status of your order, please refer to the shipping confirmation you received by email.

For each parcel sent to you, you will receive a shipping confirmation containing a link to track the shipment. This is sent after the order confirmation, once the goods have been dispatched.

Alternatively, you can track your order here: Track my order

You can check your order using the confirmation email we sent you. If you have created a customer account, you can log in and view your orders under ‘Orders’. If you have any questions, you can always contact our customer service team by email at support@harrisonandhayes.com

Of course. You can have your order delivered to an address other than your billing address, such as your workplace. Simply select one of the payment methods offered and enter the desired address in the ‘Delivery address’ section at checkout.

Please email support@harrisonandhayes.com as soon as possible. If your order has not yet been dispatched we will do our best to update the address, though we cannot guarantee a change once processing has begun.

If the delivery address cannot be found or your order cannot be delivered, the shipment will be returned to us. Once we have received and checked it, we will refund you using the payment method you chose when you placed the order.

If your order is eligible to be returned, follow these steps to start the return process:

1. Email us at support@harrisonandhayes.com, or use the ‘Contact us’ section of the website.

2. Make sure your email contains the following information:

• Order number
• Reason for the return request
• Photo of the product in case of damage
• Your first and last name
• Your address

We will then contact you with the return address and instructions.

Your refund will be issued within 14 days of us receiving the returned goods, or within 14 days of you providing proof that the item has been sent back, whichever is earlier. Refunds are made using the payment method you chose when you placed your order.

If you return your order in full because you have changed your mind, you will receive a refund of the purchase price. The cost of returning the item to us is your responsibility.

If the item is faulty, damaged, not as described, or we sent you the wrong item, we will cover the return shipping cost as well as refunding you in full.

If an item we have delivered is damaged, defective or otherwise not up to standard, please contact us with photos of the issue. You can return it to us at no cost to you, and we will offer a repair, replacement or refund. Full details can be found under ‘How can I send a return?’.

At Harrison & Hayes you can return your goods to us within 30 days of receipt of your order. This is in addition to your statutory right to cancel within 14 days of receiving your order under the Consumer Contracts Regulations 2013. Further information can be found in our Terms of Service and Return & Refund Policy.